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AIOU students facing 'hard times'

ISLAMABAD, March 13(Daily Times): The Allama Iqbal Open University (AIOU) is the country's first distance learning institution with a network of 32 regional campuses and around one million students across Pakistan.

As students have increased tremendously over the years, so have the institution's administrative problems. The victims of these problems are usually students and the most frequent complaint is about non-reception of admissions acceptances or rejections.

The admission department's staff is often reported to be stubborn, pestering students on petty issues like changes in courses and mailing addresses. A minor mistake in admission forms causes greater inconveniences to students because of the staff's harsh attitude. There is a lack of coordination among various university departments. A change in the student's status is hardly acknowledged by the examination department.

After admission, regional offices are responsible for the appointment of tutors, who lecture students and evaluate their assignments. Submission of assignments before the due date is compulsory for students, failure of which leads to separation from the programme for a semester. The university takes no responsibility for letters or books wrongly delivered by the postal department.

Tutors have been given absolute powers to evaluate assignments and no one else can physically verify assignment submissions, not even the vice chancellor (VC). Students also have to abide by all rules set by tutors.

It was learnt that a tutor had rejected a student's assignment in the MBA programme only because she did not attend her class despite the fact that classes were not mandatory in the programme. Faria Ahmad, the student said that she had to discontinue her studies because of the system's complexities.

She said she was given a list of her tutors and their addresses but her assignments were returned because the university had provided her with the wrong addresses. She said she had contacted the university's administration department but it was unable to help her locate the tutors.

Another tutor, a retired wing commander, failed her because she did not attend non-compulsory tutorial classes. Faria claimed that she had registered several complaints with the university administration but failed to get the issue resolved. Employees complain that those close to the high-ups are deemed privileged, irrespective of rank or grade. This unhealthy atmosphere is contributing to the university's falling standards in almost every department. "Complaints against the AIOU services and education system are increasing daily," an employee said.

Obaidullah Mumtaz, the university spokesman, admitted that students were facing difficulties and that the system needed improvement. He said the university had taken a number of steps to facilitate students' complaints. He said more centres were being set up to facilitate students and that the entire system was being computerised.

He said it was not possible for the university to individually inform thousands of students about their admissions due to the dearth of resources and manpower. He said this would only be possible when the system went online.

He said the registrar was the appropriate person to comment on the staff's harsh attitude, adding that the university had only three to four blocks and offered 25-30 courses in 1980's but that it was now offering hundreds of courses. He said that manpower had not been increased in accordance with the increased burden.

Shugfta Haroon, the students' affairs director, was not available for comment.


Your Comments

"I couldnt realy understand the purpose of assignments in MBA Banking and Finance at AIOU where the classes are mandatory for this program. Assignments are to be submitted when in class only one or two chapters of the subjects have been covered and unfortunatly the assignments requires at least 75% course coverage. I think the management of AIOU should condisder it very seriously, few options can be 1. There should be assignments by the class teachers. 2. Or there should be one assignment but relatively on a later stage of the semester to enable students to attempt those with confidence and improve their knowledge."
Name: Sajjad Hussain
Email: saji_ali_pk@hotmail.com
City, Country: Islamabad, Pakistan
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